Maxwell Recruitment & Training (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle information when you visit maxwellrt.com.au (the “Website”) or interact with the chatbot feature on our Website.
By using our Website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Website.
1. Information We Collect
1.1 Information You Provide
Our Website does not require you to create an account or submit personal information to browse content. However, if you interact with our chatbot, you may choose to share personal details (such as your name, contact information, or other identifying information) in the course of your conversation. Any information you type into the chatbot is provided voluntarily.
1.2 Chatbot Conversation Data
When you use the chatbot on our Website, your messages are processed by a third-party artificial intelligence service provided by Google LLC. Conversation data may be transmitted to and processed by Google’s systems in order to generate responses. We recommend you avoid sharing sensitive personal information (such as financial details, passwords, or government ID numbers) through the chatbot.
Data handling by Google is subject to Google’s own privacy practices (see Section 5 below).
1.3 Automatically Collected Information
When you visit our Website, certain information is collected automatically through Google Analytics 4 (GA4), including:
- IP address (anonymised where possible)
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- General geographic location (country/city level)
This information is used to understand how visitors use our Website so we can improve it. It does not identify you personally.
2. How We Use Your Information
We use the information collected for the following purposes:
- To operate and improve the Website and chatbot functionality
- To understand visitor behaviour and website performance via GA4 analytics
- To respond to any queries or requests submitted through the chatbot
- To comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies, primarily through Google Analytics 4. Cookies are small text files stored on your device that help us analyse site usage.
The types of cookies used include:
- Analytics cookies (GA4): Used to collect anonymous data about how visitors interact with our Website.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of the Website. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
4. Data Retention
Analytics data collected via GA4 is retained in accordance with Google’s default retention settings (typically 14 months, unless adjusted in our GA4 configuration).
Any personal information you voluntarily provide via the chatbot is subject to Google data retention practices. We encourage you to review Google’s privacy documentation for details.
5. Third-Party Services
Our Website relies on third-party services that may collect or process data independently, including but not limited to Google (Google LLC). We are not responsible for the privacy practices of these third-party providers. We encourage you to review their privacy policies directly.
6. Your Rights (Australian Privacy Act)
We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details in Section 8 below. We will respond within a reasonable timeframe (generally 30 days).
7. Data Security
We take reasonable steps to protect any information handled through our Website from misuse, loss, unauthorised access, and disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to make a privacy-related request or complaint, please contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Training Privacy Policy
This Privacy Policy is to be read in conjunction with out training-specific Privacy, Record Keeping and Data Reporting Policy, which overrides this Policy to the extent of any inconsistency in relation to training services and/or any dealings with Maxwell Training Pty Ltd.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will indicate when the policy was most recently revised. We encourage you to review this page periodically.
